Frequently Asked Questions

Where are Snuzhat Care products made?

Snuzhat Care products are handcrafted in small batches in Canada. Because our products are handmade, slight variations in colour, texture, scent, weight, or appearance may occur. These natural variations do not affect the quality or intended use of the product.

What currency are your prices shown in?

All prices displayed on our website are in Canadian dollars (CAD).

Where do you currently ship?

We currently ship within Canada. Available shipping options and costs are calculated at checkout based on the delivery address and order size.

How long does order processing take?

Please allow approximately 1–2 business days for your order to be prepared before shipping. Processing times may be slightly longer during promotions, holidays, or periods of high order volume.

Business days do not include weekends or statutory holidays.

How long will delivery take?

Delivery times depend on the destination and shipping service selected at checkout. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery estimates begin after the order has been processed and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances outside our control may occasionally cause delays.

Can I change or cancel my order?

Please contact us within 12 hours of placing your order if you need to request a cancellation, address correction, or order change.

We will do our best to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

What should I do if I entered the wrong shipping address?

Contact us as soon as possible at snuzhatcare@gmail.com with your order number and the correct shipping address.

We can update the address only if the order has not entered processing or been shipped. Customers are responsible for reviewing their delivery information before completing checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.

What is your return policy?

For hygiene and safety reasons, opened, used, unsealed, or tested skincare, bath, body-care, and personal-care products cannot be returned or exchanged.

You may request a return for an unopened and unused product within seven days of delivery. The product must remain in its original packaging and be in clean, undamaged, and resalable condition.

Contact us at snuzhatcare@gmail.com before returning anything so we can review your request and provide return instructions. Products returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Products that have been opened, used, tested, damaged after delivery, or returned without their original packaging are not eligible for a refund or exchange. Please review our Refund Policy for complete terms.

What should I do if my order arrives damaged, defective, or incorrect?

Contact us within 24 hours of delivery at snuzhatcare@gmail.com. Include your order number and clear photographs of:

• The affected product
• The product packaging
• The shipping box or mailer
• Any visible damage or leakage

Please keep the product and all packaging until we have reviewed your request.

After reviewing the information, we will provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

What if my package is marked delivered but I cannot find it?

First, check around the delivery location, with household members, neighbours, building management, and any safe-drop areas. Carrier tracking may occasionally update shortly before the package is physically delivered.

If the package still cannot be located, contact the shipping carrier and email us with your order number so we can assist with the available next steps.

Are your products suitable for sensitive skin?

Every person’s skin is different, and a product that works well for one person may not suit another. Complete ingredient lists are provided on individual product pages so customers can review them before purchasing.

We recommend performing a patch test before using a new product more widely. Discontinue use if irritation occurs. Customers with known allergies or sensitivities should carefully review all ingredients and seek professional advice if they have concerns about a particular ingredient.

How do I perform a patch test?

Apply a small amount of the product to a limited area of clean skin, following the product’s directions. Wait and observe the area before using the product more widely.

Do not use the product if discomfort or irritation develops. Rinse off products should not be left on the skin longer than directed.

Are all Snuzhat Care products natural?

Our products are thoughtfully formulated with botanical oils, floral waters, clays, plant-derived ingredients, and other functional cosmetic ingredients.

Some formulas also contain ingredients such as preservatives, emulsifiers, fragrance, colourants, or texture-enhancing ingredients that help support product stability, safety, performance, and appearance. Complete ingredient lists are available on each product page.

Are Snuzhat Care products vegan?

Not every Snuzhat Care product is vegan. Some facial products contain Honeyquat, which is derived from honey.

Please review the complete ingredient list on each product page before purchasing if you avoid honey-derived or other specific ingredients.

Are your products cruelty-free?

Snuzhat Care products are not tested on animals.

What does halal-friendly mean for Snuzhat Care?

We thoughtfully select ingredients with halal-conscious customers in mind and avoid ingredients such as animal fats and gelatin.

However, our products are not independently halal-certified unless specifically stated. Please review each product’s ingredient list or contact us if you have questions about a particular ingredient.

Do your products contain fragrance or essential oils?

Many Snuzhat Care products contain fragrance, essential oils, or naturally aromatic botanical ingredients. The exact ingredients vary by product.

Please review the complete ingredient list on the individual product page before purchasing, especially if you are sensitive to fragrance or essential oils.

How should I store my products?

Store products in a cool, dry place away from direct sunlight, excessive heat, and moisture. Keep containers securely closed and avoid introducing water into a product unless the directions specifically require it.

For handmade soaps, place the bar on a well-draining soap dish and allow it to dry between uses to help extend its life.

How should I use my products safely?

Follow the directions provided on the product page or packaging. Snuzhat Care products are intended for external use only unless specifically stated otherwise.

Avoid direct contact with the eyes. Keep products out of reach of children. Discontinue use if irritation occurs.

Bath products may make the tub or shower surface slippery, so use caution when entering or exiting.

Can handmade products vary from the photographs?

Yes. Because our products are handcrafted in small batches, slight differences in colour, shape, botanical placement, texture, or decorative details may occur.

Lighting and screen settings may also affect how product colours appear online.

How can I contact Snuzhat Care?

Email us at snuzhatcare@gmail.com or use the Contact Us form on our website.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.