Shipping policy
Shipping Destinations
Snuzhat Care currently ships within Canada only.
Available shipping options and costs are calculated at checkout based on the destination, package size, package weight, and selected shipping service.
Order Processing
Please allow approximately 1–2 business days for your order to be prepared before shipment.
Business days do not include weekends or statutory holidays. Processing may take slightly longer during promotions, holidays, product launches, or periods of high order volume.
Processing time is separate from the carrier’s delivery time.
Delivery Estimates
Estimated delivery times are displayed at checkout when available and begin after your order has been processed and transferred to the shipping carrier.
Delivery estimates are not guaranteed. Weather, holidays, carrier disruptions, remote destinations, and other circumstances outside our control may cause delays.
Tracking Information
When tracking is available, you will receive a shipping confirmation email containing the tracking number after your order has been dispatched.
Tracking information may take some time to update after the carrier receives the package.
Address Changes and Order Cancellations
Please contact us within 12 hours of placing your order if you need to request an address correction, order change, or cancellation.
We will do our best to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Customers are responsible for reviewing their name, delivery address, apartment or unit number, postal code, and contact information before completing checkout.
Incorrect or Incomplete Addresses
If an order is returned because the customer provided an incorrect or incomplete address, refused the delivery, or did not collect the package, additional shipping charges may apply before the order can be sent again.
If the customer chooses not to have an eligible returned package resent, any approved refund will exclude the original shipping charge and any carrier return fees.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
• Check the delivery area and any safe-drop locations
• Ask household members, neighbours, or building management
• Allow until the end of the delivery day in case the tracking updated early
• Contact the shipping carrier for further information
You may also contact us at snuzhatcare@gmail.com with your order number. We will assist with the available carrier-inquiry steps, but the outcome may depend on the carrier’s investigation.
Lost or Delayed Packages
If tracking has not updated or your package appears significantly delayed, contact us at snuzhatcare@gmail.com with your order number.
We will review the tracking information and assist with a carrier inquiry where appropriate. Carrier investigations may require additional processing time.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, leaking, or different from what you ordered, contact us within 24 hours of delivery at snuzhatcare@gmail.com.
Include:
• Your order number
• Clear photographs of the affected product
• Photographs of the product packaging
• Photographs of the shipping box or mailer
• A brief description of the issue
Please retain the product and all packaging until we have reviewed your request.
After reviewing the information, we will provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.
Handmade Product Variations
Snuzhat Care products are handcrafted in small batches. Slight differences in colour, texture, shape, scent, weight, or botanical placement may occur and are not considered shipping damage or product defects.
Contact Us
For questions about shipping or an existing order, contact:
Please include your order number so we can assist you efficiently.