Refund policy
At Snuzhat Care, we want customers to feel confident when purchasing our handcrafted skincare, body-care, bath, and soap products. Because these are personal-care products, return eligibility is limited to protect product hygiene, safety, and integrity.
Return Request Window
You may request a return for an eligible unopened and unused product within seven days of delivery.
To be eligible, the product must be:
• Unopened
• Unused and untested
• In its original packaging
• Clean and undamaged
• In resalable condition
Contact us at snuzhatcare@gmail.com before mailing anything back. Include your order number, the product you wish to return, and the reason for the request.
Returns sent without prior approval may not be accepted.
Products That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns or exchanges for:
• Opened, used, tested, or unsealed products
• Products removed from their original packaging
• Products damaged after delivery
• Products returned in a condition that cannot be resold
• Products returned without prior approval
• Gift cards, if offered
• Custom or personalized products, unless damaged, defective, or incorrect
A product is considered opened or tested if its seal, cap, protective covering, applicator, packaging, or contents have been opened or used.
Return Shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns.
Original shipping charges are non-refundable. We recommend using a trackable return-shipping service because Snuzhat Care cannot guarantee receipt of an untracked return.
If the product arrived damaged, defective, or incorrect, do not mail it back unless we provide return instructions.
Return Inspection and Refunds
After an approved return is received, we will inspect the product and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, excluding non-refundable shipping charges and any applicable return costs.
Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, contact us at snuzhatcare@gmail.com.
Exchanges
Exchanges may be considered for eligible unopened and unused products requested within seven days of delivery.
Customers are responsible for return and replacement shipping costs for change-of-mind exchanges.
If you received a damaged, defective, or incorrect product, contact us within 24 hours so we can review the issue separately.
Damaged, Defective, or Incorrect Products
Contact us within 24 hours of delivery if your order arrives damaged, defective, leaking, or incorrect.
Include:
• Your order number
• Clear photographs of the affected product
• Photographs of the product packaging
• Photographs of the shipping box or mailer
• A brief explanation of the issue
Please retain the product and packaging until the request has been reviewed.
Depending on the circumstances, the resolution may include a replacement, store credit, or refund where applicable.
Skin Sensitivities and Allergic Reactions
Every person’s skin and sensitivities are different. Complete ingredient lists are provided on individual product pages, and customers are responsible for reviewing ingredients before purchasing.
We recommend performing a patch test before using a new product more widely and discontinuing use if irritation occurs.
Opened or tested products cannot be returned because of personal preference, scent preference, individual sensitivity, or allergic reaction, except where otherwise required by applicable law.
Cancellations and Order Changes
Contact us within 12 hours of placing your order if you need to request a cancellation, address correction, or order change.
We will do our best to assist, but requests cannot be guaranteed once an order has entered processing or has been shipped.
Handmade Variations
Because our products are handcrafted in small batches, slight variations in colour, texture, scent, shape, weight, or botanical placement may occur. These natural handmade differences do not make a product defective or eligible for a refund.
Contact Us
To request a return, report an order issue, or ask a policy question, contact:
Please include your order number when contacting us about an existing purchase.